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Repairs
Keeping things repaired in your house is crucial for maintaining its functionality, safety, and overall value.
As a Secure/Assured tenant, rest assured that we, as your landlord, are responsible for maintaining your home, including repairs and maintenance for the structure, services, fittings, and shared areas. However, you also play a vital role in keeping a safe and comfortable living environment.
We will provide you with a rent statement on a quarterly basis. This statement allows you to review your balance and verify that we have received all your payments. If your balance is indicated with a negative sign, it signifies that you have a credit and do not owe any rent to us.
Thank you for paying your rent on time. Your timely payments contribute to the betterment of our services and homes. We appreciate your support in our ongoing efforts to improve.
Reporting Your Repair
Non Urgent
Call 01707 440558
When you make a phone call, kindly be prepared to provide us with your name, address, and phone number so that we can effectively arrange access to your home.
It is advisable to keep a record of the representative who assisted you during the call, in case you require further communication with us in the future.
Emergencies
Call 01707 440558
If you experience any of the issues listed below, please call our emergency number:
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Flooding
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Unsafe electrics
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Loss of lighting or power
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Burst pipes
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Blocked drains or toilets
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Dangerous structural problems, such as ceilings or walls
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Problems with front door locks and access
Please be aware that if your repair does not qualify as an emergency, you will be charged for the visit.
Gas Emergency
Call 0800 111 999
If you detect the odor of gas, suspect a gas leak, or have any concerns about carbon monoxide, take immediate action by opening all windows and doors and extinguishing any open flames, including cigarettes. Then, call the national Gas Emergency Services at 0800 111 999, free of charge. After contacting them, please inform Stay Property Management at 01707 440558
Key Responsibilites
LANDLORD
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Addressing structural repairs to ensure the integrity of the building.
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Managing the upkeep of essential services and fittings within your home, such as plumbing, heating, electricity, and gas.
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Taking care of any external areas associated with your home, including shared spaces, except for individual gardens unless they are communal in nature.
LANDLORD
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Taking care of your home’s cleanliness and decoration.
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Maintaining your personal garden, unless it is a shared space.
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Attending to neglected, broken, or lost items. Please note that if you require assistance from Stay Property Management for repairing or replacing such items, there may be associated costs.
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Conducting minor repairs like replacing plugs, chains, and toilet seats.